Privacy Policy

1. Summary of Terms

1.1. As per Article 437 of the Civil Code, this document serves as a public offer. Acceptance of the terms outlined here constitutes an agreement by an individual to purchase goods/services from the website https://hd-stamp.com, according to this Public Offer’s conditions. In line with Article 438, Paragraph 3 of the Civil Code, the buyer’s payment for goods signifies acceptance of this offer, equivalent to entering a contract under the offer’s terms.

Users agree to adhere to all conditions of this agreement with LLC “Printme” (the ADMINISTRATION) from the moment they engage in any of the following actions on https://hd-stamp.com (the Site):

• Placing an order through the Website;
• Uploading seal and stamp designs to the Site;
• Selecting the option “I agree with the user agreement”;
• Accessing this section of the Website.

The Seller may modify any part of this offer at any time without prior notice. The revised version of the Public Offer is effective immediately upon its posting on the website.

1.2. Please thoroughly review the terms of this Public Offer. If you disagree with any part of it, you are advised not to proceed with the purchase of goods or use of services offered by the Seller.

1.3. For clarity in this document, the following terms are defined as:

“Offer” – This represents the Seller’s invitation to any individual or specific persons to enter into a sales contract (hereafter referred to as the “Contract”) under the terms and annexes included in this Contract;

“Buyer” – An individual who enters into a Contract with the Seller under the terms specified in the Contract;

“Acceptance” – The Buyer’s complete and unconditional agreement to the Contract’s terms;

“Products” – Seal/stamp cliches, available with or without accompanying tools;

“Service” – This encompasses all paid services available on the Site, including the ‘download layout’ feature;

“Order” – The selection of specific items from the Goods range, as chosen by the Buyer during the ordering process;

“Delivery” – Refers to external couriers or individuals responsible for delivering the Order to the Buyer;

1.4. The products and services offered on this section of the site are strictly for individuals who are 18 years of age or older. Anyone under 18 is expressly prohibited from accessing or using this section of the site and its products. By accessing or using this site and its products, you confirm that you are at least 18 years old.

2. Contract Terms

2.1. The Seller offers Goods or Services as per the latest prices listed on the Seller’s Website. The Buyer is responsible for making payment and receiving the Goods or Services in line with this Agreement’s terms.

2.2. This Agreement is a formal document of the Seller.

3. Ordering Process

3.1. Buyers can order Goods or Services using the website’s menu designer. 3.2. The Buyer agrees to this Agreement’s terms by submitting their order details through the website’s form (application).

3.3. The Seller is not liable for the accuracy or content of information the Buyer provides during the ordering process.

3.4. The Buyer ensures the correctness of the information provided for the Order.

3.5. The Buyer’s payment for an Order placed on the Website indicates agreement to this Agreement’s terms. The payment date is considered the sale contract’s effective date between the Seller and Buyer.

3.6. Information on the Website is for reference and might not fully describe the exact properties and characteristics of the Goods or Services. Before placing an Order, if the Buyer has questions about the Goods or Services, they are encouraged to consult the Seller at [email protected].

4. Order Fulfillment Terms

4.1. The Seller commits to completing Orders within a timeframe ranging from one business day to two weeks, depending on the nature of the Goods/Services ordered and the processing time required. 4.2. An Order is deemed delivered once it is handed over to the Buyer. Receipt of the Product/Service by the Buyer confirms the Order’s completion.

4.3. Delivery costs are not included in the Order’s price and are to be paid separately by the Buyer, according to the rates of the delivery agencies involved.

4.4. The Seller is not responsible for any order fulfillment issues arising from incorrect contact details provided by the Buyer.

Rewrite the text: Order Fulfillment Terms 4.1. The Seller commits to completing Orders within a timeframe ranging from one business day to two weeks, depending on the nature of the Goods/Services ordered and the processing time required. 4.2. An Order is deemed delivered once it is handed over to the Buyer. Receipt of the Product/Service by the Buyer confirms the Order’s completion.

4.3. Delivery costs are not included in the Order’s price and are to be paid separately by the Buyer, according to the rates of the delivery agencies involved.

4.4. The Seller is not responsible for any order fulfillment issues arising from incorrect contact details provided by the Buyer.

5. Payment for Orders

5.1. Orders are paid for electronically, with funds transferred to the Seller’s account via electronic payment systems such as www.money.yandex.ru, www.paypal.com, or AO «ALFA-BANK». Payment confirmation is provided by the respective payment system issuing a payment order to the Buyer.

5.2. Prices for individual Goods/Services are listed on the Website in the payment menu section.

5.3. The Seller reserves the right to change the prices of any Goods/Services listed on the Site without prior notice to the Buyer.

6. Order Returns

6.1. Under paragraph 4 of Article 26.1 of the Russian Federation Law No. 2300-I “On Consumer Rights Protection,” the Buyer can cancel the ordered Goods/Services at any time before their fulfillment. 6.2. The Buyer cannot refuse an Order (or part of it) of satisfactory quality with specific custom properties once paid for.

6.3. If the Seller delivers Goods of inadequate quality, the Buyer should return the Goods to the Seller’s or partner’s office as soon as possible for quality inspection.

6.4. As per Article 22 of Law No. 2300-I “On Consumer Rights Protection,” if the Buyer has paid for Goods/Services of inadequate quality, they are entitled to a refund within 10 calendar days from making the claim. Refunds are processed to the Buyer’s electronic account within 5 working days.

7. Intellectual Property

7.1. The textual content and graphical images on the site are owned by the Seller and/or its partners. 7.2. Users of the site are prohibited from altering, publishing, distributing to third parties, selling, creating derivative works from, or otherwise utilizing any site content, either wholly or partially.

7.3. Users must use the site only for legal purposes.

7.4. Users are prohibited from posting or transmitting via the site any material that:

• breaches laws, contains threats or insults, defames others, infringes on privacy rights or public norms, or is vulgar;
• harms the honor, dignity, rights, and interests of others;
• incites religious, racial, or ethnic hatred, promotes violence;
• or any content that could lead to illegal activities, resulting in criminal, civil, or other liability or violations of the law.

7.5. Users should not upload, post, or use on the site any materials protected by intellectual property laws (including copyright and trademark laws), or any other legally protected content without explicit permission from the rights holder. The user is responsible for ensuring that their posted content does not infringe on copyrights, related rights, or the rights of third parties.

8. Rights, Duties, and Liabilities

8.1. The Seller is not liable for the Buyer’s misuse of goods/services ordered from the Website. 8.2. The Seller may delegate its rights and obligations regarding Order execution to third parties.

8.3. The Seller may record phone conversations with the Buyer. As per Article 16, Paragraph 4 of the Federal Law “On Information, Information Technologies, and Information Protection,” the Seller ensures confidentiality and protection against unauthorized access or disclosure. Recordings aim to improve order execution quality.

8.4. The Buyer consents to receiving information about subscription terms, special offers from the Site, and can opt out of such emails using the “Unsubscribe” link in each message.

8.5. The Buyer agrees not to use goods or services ordered from the Site for commercial purposes.

8.6. Ownership and risk of loss or damage of the Order transfer to the Buyer upon receipt of the Goods/Services.

8.7. The Buyer acknowledges the Seller’s right not to issue invoices, in accordance with Article 169, Paragraph 3 of the Russian Federation Tax Code.

8.8. The Buyer can send claims regarding order fulfillment to [email protected]. All feedback is processed promptly.

9. Returns and Exchanges of Goods/Services

9.1. Buyers have the right to return or exchange any purchased Goods (excluding the ‘download layout’ service) in good condition in line with the Law of the Russian Federation “On Consumer Protection.” This can be done within 14 days, excluding the day of purchase. Products can be exchanged for similar items of equal value or different models, with any price difference to be paid.

Conditions for returning/exchanging good quality goods:

The product must be unused, retain its original packaging, presentation, consumer features, seals, factory labels, and all documents provided by the Seller. The Buyer covers the delivery costs for the return or exchange of such goods.

9.2. If Goods/Services of substandard quality are found in the Order, the Buyer can return or replace these items as per the Law of the Russian Federation “On Consumer Rights Protection” within 14 days, excluding the purchase day.

Conditions for returning/exchanging substandard quality goods:

The return or exchange of Goods/Services with hidden manufacturing defects is governed by the Law of the Russian Federation “On Consumer Rights Protection.” Returns or exchanges of inadequate quality goods/services are free of charge.

9.3. To request a replacement or refund, the Buyer must email [email protected] to fill out a refund form (available upon request via email) and submit it. The request should include detailed reasons for the return or exchange, along with the buyer’s name, order number, product name, and date of receipt.

9.4. If it is determined that the returned Goods were used, damaged, incomplete, or not in their original packaging, the exchange/return will not be processed.

NOTE: Differences in the color of Goods (including shades in the ‘download layout’ service) and website images are not considered a sign of poor quality. Color variations may be due to monitor settings or manufacturer equipment.

10. Data Privacy

10.1. User personal data is managed in compliance with the Federal Law “On Personal Data” No. 152-FZ and the Website’s Customer Personal Data Protection Policy.

10.2. By providing personal information during website orders, Users consent to its processing by the ADMINISTRATION. This includes fulfilling User Agreement obligations, informing Users about services, promoting goods and services, email and SMS surveys, marketing campaign analysis, customer support, goods delivery, prize draws, user satisfaction and service quality assessments, and delivery service evaluations. Sharing information with site partners, agents, and third parties for fulfilling User obligations is not considered a breach.

10.3. Personal data processing encompasses various actions with personal data, whether using automated tools or not. This includes collecting, recording, organizing, storing, updating, retrieving, using, transferring (to third parties, including international transfers for obligation fulfillment), anonymizing, blocking, deleting, and destroying personal data.

10.4. The ADMINISTRATION may send informational and promotional messages to the User’s email and mobile phone with their consent. Users can opt out of receiving promotional and other information without stating reasons. Service messages about order status are sent automatically and cannot be opted out of by the User.

10.5. The ADMINISTRATION may use “cookies,” which do not contain confidential information. The ADMINISTRATION may share cookie data with partners, agents, and third parties under agreements for User obligations fulfillment and for advertising messages optimization and statistical purposes.

11. ADMINISTRATION’s Intellectual Property Rights

11.1. The network user acknowledges and consents that the Site’s services and all related software encompass confidential information, safeguarded by intellectual property rights and other national and international regulations. The user agrees not to alter, commercialize, or disseminate any part of this content and software.

Company details

The limited liability company “Printme»